Q&A / FAQ

Yes, we accept official school purchase orders from Australian primary and secondary schools. Please email your purchase order to orders@stemology.com.au with your school’s details, and we will process it within 1–2 business days. We also accept payment via invoice for approved educational institutions.

Absolutely. For bulk orders—such as class sets, whole-year-level kits, or multi-school purchases—contact our team at sales@stemology.com.au with the product names, quantities, and delivery postcode. We will provide a formal quote within 2 business days, including any applicable volume discounts.

Yes, all Stemology kits and resources are designed in alignment with the Australian Curriculum (Version 9.0) for Science, Technologies, and Mathematics. Each product includes a curriculum mapping document that shows relevant content descriptions and achievement standards for your chosen year level.

We offer optional professional development sessions for schools adopting our STEM kits. Sessions can be delivered online or in person (subject to location and availability). Topics include unpacking the kit, integrating activities into your teaching program, and assessing student outcomes. Contact pd@stemology.com.au for pricing and scheduling.

All Stemology kits carry a 12-month warranty against manufacturing defects and component failure under normal classroom use. Consumable items (e.g., batteries, craft materials) are excluded. If you experience a fault, contact our support team with your order number for a replacement or repair.

Orders are dispatched within 2–3 business days from our warehouse in Melbourne. Shipping costs are calculated at checkout based on weight and delivery location. Standard delivery typically takes 3–7 business days for metro areas and up to 10 business days for regional and remote addresses. Express shipping is available at an additional cost.

Yes, we ship to all states and territories across Australia, including regional and remote areas. We do not currently ship internationally. All deliveries are handled by Australia Post or a trusted courier partner, with tracking provided via email.

If you are not satisfied with your purchase, you may return unopened and unused items within 14 days of delivery for a full refund (excluding shipping costs). To initiate a return, email returns@stemology.com.au with your order number and reason. Faulty or incorrectly supplied items will be replaced at no cost.

For assistance with kit assembly, troubleshooting, or curriculum integration, email our technical team at support@stemology.com.au. We aim to respond within 1 business day. You can also call us on 1300 123 STEM (Monday–Friday, 9am–5pm AEST).